Frequently Asked Questions

The safe you ordered will be unloaded by our shipping partner free of charge outside your house, but they will not be transported up to the intended place of use (e.g. apartment).

The safe you ordered will be delivered by our shipping partner up to the intended place of installation. On request, professional anchoring is also possible for an additional charge

Please make sure to fill out our transportation questionnaire in order to ensure a smooth handling.

The safes over 32kg will be delivered by our shipping partner. Prior to this, we will send you an e-mail to let you know in which calendar week your order will be delivered. Separately from this, you will receive a call from our shipping partner, who will let you know the time of delivery.

Safes under 32kg will be delivered by the postal service and you therefore will not receive a notification. Should your order be delivered whilst you are not at home, you can later pick it up at tthe responsible post office or the parcel service will leave a message.

Yes, a safe up to 1000kg (if not stated differently by your insurance company) must be anchored, as otherwise the insurance may lapse.

If the safe should be anchored on the rear wall or base plate depends entirely upon the different circumstances at the point of installation. In the case of a brick wall, we recommend the anchoring through the base plate. If you are uncertain about this, please contact us so we can find a fitting solution together..

The safe will be anchored through the base plate or rear wall by using heavy duty anchor. The heavy duty anchor has a length of at least 16 cm and is available in our shop. It is important that the drilling hole and the anchor are compatible.

Our company delivers a large variety of different wall safes, but we are not responsible for installing them. We recommend that you hire a craftsman to will professionally carry out the installation for you.

Please note: The safe must be fixed in the wall whilst the door is open. We recommend for the safe door to be supported with wooden pillars, as the wall safes carry their main weight on the door. After fixing it in the wall the saafe must be left open for another 24 hours in order to fully dry.

EInstallation instructions are available on our website under the following link:

Yes! Please make sure to select the option "Billpay" as a payment method in the order process and you can pay by invoice via our service partner Billpay.

For all offers over a product value of € 500,- we additionally provide a payment by invoice. You will have to pay for your items only after you have recieved your order. The payment period is 14 days.

First you will have to consider the value of the contents. Here, you have to consider that your safe will be used over a long period of time, which is why future valuables have to be included in the calculation. This results in the selection of the appropriate security level, starting from level S1 and S2, followed by the higher security classes 0 to 5.

Secondly, you should check if a n additional, certified fire protection is needed, or if a modest fire protection, which is included in most safes of security class 0, suffices. A decent fire protection means that the safe is filled with fire-inhibiting materials which offers slight resistance against fires. Especially sensitive documents, however, should be stored in a certified fire protection safe, or, alternatively, in a fire protection cassette inside of the safe.

Further Information can be found here:

The safes are insurable to a different extent depending on their certification. Which certification the particular safe belongs to can be found on the relevant safe page at the top left corner under "Security Level".

A list of the maximum insured sums of all security classes can be found under the following link:

There is clear trend going into the direction of electronic locks, as these are very comfortable. (No key loss, code can be changed at any time, no need to carry a key, potential burglars will not look for a key and thus will not ravage the apartment or house) It is essential to ensure that the electronic comes with an emergency key o an emergency powe supply for cases in which the batteries have not been changed.

A key-lock is recommended if you do not want to remember a code, if the safe is to be accessed only rarely, or if clear authorization structures are available (e.g. in companies where only two people should have access to the safe).

The classic mechanic combination lock offers, just as the electronic lock, the advantage that keys are made redundant. These locks are furthermore very sturdy and reliable. A drawback is that the handing of the lock can be rather complicated.

The purchasing of a safe is most certainly a good prevention to avoid the theft of documents and valuables..

Based on our 30-days experience we have formulated the following theses:

• Burglars will hardly ever try to cut open a safe inside of your apartment or house if they do not know what is inside of the safe
• Burglars will try to get the safe out of the house so that they can open it in peace (Which is why an anchoring is essential for safes under 999kg!)
• If the safe comes with a key-lock, it is possible that the burglars will search for the key in your apartment and that they will damage your home.

The ideal safe is the one which can not be found by burglars. This is why we highly recommend wall safes, which can be hidden, for example, behind a painting. If you do not have the option of installing the safe inside a wall you could also purchase a inexpensive "Alibi"-safe which will trick the burglars. The main safe can then be hidden in a secret location, such as your basement.

Yes! On request, we will gladly have the safe you need manufactured in the custom dimensions you require. Simply ask us for information free of obligation:

We receive the measurements mentioned in our online shop directly from the manufacturers and they therefore should be e exact.

It must be noted that the corpus of the safe is measured. Different types of locks and fittings can enhance the outer depth up to 8 cm.

We are eager to always display this information in the respective product chart. Should you be unsure about the measurements, make sure to contact us personaly and we will give you binding information.