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Returns Policy

You have the right to revoke this contract within fourteen days, without reason. The cancellation period is fourteen days after the day

  • on which you or a third party named by you, who is not the carrier, have received the products in possession, or if you have ordered a product or more products as part of a single order and the product or products will be dispatched as one;
  • on which you or a third party named by you, who is not the carrier, have received the last of the products in possession, or if you have ordered a product or more products as part of a single order and the product or products will be dispatched separately;
  • on which you or a third party named by you, who is not the carrier, have received the last consignment in part or the last item in possession, or if you have ordered a product, in which more consignments in part will be delivered;

If more than one of the above alternatives apply, the cancellation period starts only if you or a third party named by you, who is not the carrier, has received possession of the last product or last consignment in part, or, the last part, respectively.

To exercise your right of cancellation, you must send us, by means of a clear explanation (for example, send a letter through the post, Telefax or email), your decision to cancel this contract, to:

SCHLSSEL & SCHLOSS

Installation and Distribution GesmbH&CoKG

Leopoldstrae 48, 6020 Innsbruck

T +43 512 581014

F +43 512 581014 14

H www.cles.at

M office@cles.at

Bank: Landes-Hypothekenbank Tirol AG

Bank sort code: 57000

Account number: 54011001116

IBAN: AT90 5700 0540 1100 1116

UID: ATU31616604

Manager: Hans Jrg Larch, FN-Nr.: 23 471 t, Commercial tribunal Ibk

You canuse the attached model withdrawal form; however, this is not mandatory.

You can fill out and send the attached model withdrawal form or another clear explanation form online from our website www.tresor-online.come/muster-widerrufsformular. If you use this form of communication, we will send you confirmation of the receipt of this withdrawal immediately (e.g. by email).

In order to maintain the cancellation period, it is necessary that you send the message about the right of revocation before the cancellation deadline.

Effects of Withdrawal

If you withdraw from this contract, we will give you all of the payments that we have received from you, including the delivery costs (with the exception of the additional costs, arising from the fact that you have chosen a more favourable type of delivery, other than the standard delivery option offered by us), which must be repaid immediately and at the latest within fourteen days from the date on which the notice of your cancellation of the contract with us is received. For this payment we use the same payment method that you assigned to the original transaction, unless you have explicitly agreed otherwise; in any case you will be charged for this repayment.

We may withhold the reimbursement until we have received the returned items, or until you have demonstrated proof that you have returned the goods, whichever happens first.

You have to return the products immediately and in any case at the latest within fourteen days from the day on which you notify us of the cancellation of this contract.

The deadline is met when you dispatch the products before the expiration of the deadline of fourteen days. You will cover the costs of return and package of the goods. You will also cover the immediate costs of the return and non-package-able products amounting to 150 EUR.

You only need to pay for the depreciation of goods if the deterioration of the value is due to a necessary step in determining the nature, characteristics and functioning of products dealing with them.

Suspension or premature termination of the cancellation right

The cancellation right does not apply to contracts

  • For the supply of products that are not ready-made and the production of an individual choice or decision is overridden by the consumer or which is clearly tailored to the personal needs of the consumer;
  • Forthe supply of goodsthat can spoil quickly or for which the expiration date passes quickly;
  • For the supply of alcoholic beverages, which the price agreed in the contract, stated that it could be delivered, at the earliest, 30 days after the conclusion of the contract, and the current value of fluctuations in the market depends on which the trader has no influence;
  • For the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The cancellation expires prematurely with the contract

  • For the supply of sealed goods, which for reasons of health protection or hygiene matters are not suitable to return or refund, if the seal was removed after delivery.
  • For the supply of goods, if they were mixed after delivery, due to the inseparable nature with other goods;
  • For the supply ofaudio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

Revocation right for consumers
(A consumer is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,


- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us (Schlssel & Schloss Montage & Vertriebs GesmbH & CoKG, Leopoldstrae 48, 6020 Innsbruck, Telephone number: +43 512 581 014, Fax number: +43 512 581 014-14, E-Mail address: bestellung@tresor-online.ch) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.


We collect the products.

You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum 200 euros.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts


  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

_________________________________________________________________________________

Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Schlssel & Schloss Montage & Vertriebs GesmbH & CoKG, Leopoldstrae 48, 6020 Innsbruck, Fax number: +43 512 581 014-14, Email address: bestellung@tresor-online.ch :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.


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