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Returns Policy

Right of Cancellation for Consumers

(Consumers are all natural people who conclude a legal transaction for purposes that cannot be mainly attributed to their commercial or independent professional activity.)

Cancellation Policy

Right of Cancellation

You have the right to cancel your contract without any explanations within fourteen days.

The cancellation period is fourteen days starting from the day,

  • on which you or a third party known to you, who is not the carrier, accepted the products, insofar that you ordered the products within one purchase and that they were delivered together
  • on which you or a third party known to you, who is not the carrier, accepted the last product, insofar you have ordered multiple products in one purchase and that they were delivered separately;

In order to exercise your right of cancellation, you must inform us (SEKURUM GmbH, Leopoldstrae 48, 6020 Innsbruck, Phone Number: +43 512 58 10 14, Fax Number: +43 512 58 10 14 14, E-Mail-Address: office@sekurum.at) by sending a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract To do this, you may use the attached exemplary cancellation form, but to do so is not obligatory.

To exercise your right of cancellation it suffices too dispatch the message which will inform us about your intend to do so within the cancellation period.

Effects of the Cancellation

Should you decide to withdraw from your contract, we are obliged to return all payments we have received from you, including the shipping costs (excluding the additional costs which have arisen by you choosing not the offered, cheap standard delivery, but another method of delivery) immediately, and latest within 14 days after having received your notice. If not agreed upon differently we will use the original payment method chosen by you for the refund. We will, in no case, charge any fees for the refunding process.

We can deny the refund of parcel delivered orders until we have received the returned items or until you were able to provide a proof that you have returned them, depending on what takes place earlier.

We will pick up the orders which were not parcel delivered.

You are obliged to return/send back the parcel delivered items immediately or latest within fourteen days after having informed us about your cancellation of the contract. The deadline is met if the return of the parcel delivered items is dispatched within the period of fourteen days.

We will bear the costs for the return of delivered orders. You will bear the costs of the return of non-parcel delivered orders. The fees of non-parcel delivered items is estimated to be 300 EUR at most.

You will only have to pay for any loss of value of the goods if it is caused by you using the goods in a way that is not necessary to check their nature, properties and functioning.

Reasons for Exclusion or Expiry

The right of cancellation is excluded from contracts for

  • the delivery of items, which are not prefabricated and for the production of which an individual choice or specification by the consumer is essential, or which are clearly tailored to the personal needs of the consumer;
  • the delivery of items which spoil easily or which exceed their expiration date quickly;
  • the delivery of alcoholic beverages whose price was agreed upon when the contract was concluded, but which could be delivered earliest 30 days after the contract was concluded and whose current value on the market underlies changes to which the company has no influence;
  • the delivery of newspapers, journals and magazines with the exception of subscription contracts.

The right of cancellation will expire early concerning contracts for

  • the delivery of sealed items which are not suitable for return due to reasons of health protection or hygiene, if the seal was removed after the delivery;
  • the delivery of items, if they have been inseparably mixed with other goods after delivery due to their nature;
  • the delivery of audio- and video-recordings or computer softwares in a sealed packaging, if the seal was removed after the delivery.

Exemplary Cancellation Form

(Should you decide to cancel your contract please fill out this form and send it to us.)

- At SEKURUM GmbH, Leopoldstrae 48, 6020 Innsbruck, Fax Number: +43 512 58 10 14 14, E-Mail-Address: office@sekurum.at:

-I/We (*) hereby cancel contract which was closed with me/us (*) concerning the purchase of the following items (*)/ the provision of the following services (*)

- The order was places on (*)/ and received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if communicated on paper)
- Date

(*) Delete as applicable.

Revocation right for consumers
(A consumer is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,


- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

In order to exercise your revocation right, you must inform us (Schlssel & Schloss Montage & Vertriebs GesmbH & CoKG, Leopoldstrae 48, 6020 Innsbruck, Telephone number: +43 512 581 014, Fax number: +43 512 581 014-14, E-Mail address: bestellung@tresor-online.ch) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.


We collect the products.

You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum 200 euros.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts


  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

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Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Schlssel & Schloss Montage & Vertriebs GesmbH & CoKG, Leopoldstrae 48, 6020 Innsbruck, Fax number: +43 512 581 014-14, Email address: bestellung@tresor-online.ch :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.