Frequently asked questions

Frequently asked questions about buying safes and securing their value. If your question cannot be answered here, simply contact us personally and we will be happy to help you.

General questions about safes

If you want to keep larger or smaller valuables (savings books, jewelry, money, documents, etc.) safe from the access of strangers.

It is important that you consider what you want to store in the safe. If you want to have the safe insured, it is important to talk to your insurance company in advance so that you are made aware of what requirements the safe must have.

The main difference is that furniture safes have internal hinges and recessed locks so that nothing sticks out and they can be better placed in a piece of furniture. Otherwise, the only difference is the name - the security level (if any) is identical to a "value protection safe".

Primarily, it is important that you choose the right size and security level that best suits you.

In principle, any safe can be broken into, but the person needs enough time, the right tools, the right expertise and he/she must be able to make noise without being noticed. That all points are fulfilled, applies in the rarest cases.

We recommend additional LED lighting in darker rooms, as well as a dehumidifier to prevent musty smells or slight dampness.

No. It is only the sum insured that is different.

You can find these either in the quick info for the respective safe or lock option or under "Downloads" - "Operating instructions".

These are safes with slight blemishes or showroom model, but with full functionality.

Yes that is possible. You can easily request your desired dimensions at"Customized safe - your desired safe in special dimensions" at the bottom of the page.

Lock Options

There are 3 different lock options: key lock, mechanical combination lock or electronic lock.

Yes, there is no difference which lock option you choose.

There are electronic locks with emergency opening function and without emergency opening function, and there are also fingerprint locks.

A big advantage is that you do not have to physically carry a key with you. You also cannot lose or break the key. You only need to remember the code to open it.

The battery can either be replaced from the outside or if the batteries are on the inside, the emergency power supply can be used to open the safe.

The lock may or may not be changed depending on the model, please inquire with us, we will be happy to help you.

Yes, depending on which lock option is offered.

Security level

This means that the safe has not been tested in any testing institute and is usually not recognized by your insurance company.

The safety levels recognized by the insurance are EN0, EN1, EN2, EN3, EN4, EN4-KB, EN5, EN5-KB according to EN1143-1.

Crown drill protection. The safe has been specially tested and protected against unauthorized access with crown drill.

If you store valuables of higher value and higher sums of cash in it, certification is definitely recommended.

ECB-S means European Certifiation Body (Europe) and VdS "Vertrauen durch Sicherheit" (Germany), both are certification bodies.

This means that the safe is made of non-combustible materials according to DIN 4102.

This differs depending on the insurance company, please clarify this directly with your insurance company.

Order process/payment methods

Prepayment (3% discount), credit card, PayPal, EPS, instant bank transfer, purchase on account, purchase on account with down payment (50% in advance, 50% after receipt of goods)

In the case of payment in advance, the invoice must be paid within 7 days, in the case of purchase on account 14 days after receipt of the goods and in the case of purchase on account with down payment 50% of the purchase price must be paid within 7 days and 50% 14 days after receipt of the goods.

There are always different promotions, you can find them at "Sale %".

It depends on the payment method you choose.

Basically not, please contact our customer service directly, we will be happy to help you.


No, you can also order as a guest.


The safe is left until the first obstacle, usually in front of the front door.

The safe will be transported to the desired installation site, be it the basement or the 3rd floor. Please note that the transport questionnaire must be completed. This serves as a guideline for the forwarding company as to how the transport situation is on site and problems can be ruled out in advance.

In a neutral cardboard box. Safes over 31kg are delivered on a pallet by a general cargo forwarder. Safes under 31kg are delivered by parcel service.

In most cases, the safe is shipped directly from the manufacturer.

Collection is possible, please contact our customer service, we will be happy to help you.

The transport questionnaire must be filled in if the shipping method "Carried to the place of use" is selected. This will be checked in coordination with the forwarding company whether the transport is possible and possible problems can be excluded or clarified in advance.

Delivery times are always indicated with the product.

In principle, the delivery times are met, you will also be informed in advance about the expected delivery. Of course, production delays, staff absences, etc. are not predictable.

Safes are largely made to order and production takes some time.

The shipping company will contact each customer by phone or e-mail before delivery (safes from 31.5 kg). We ask you to be on site during delivery to document any damage.

Either do not accept the goods or sign the goods with damage on the shipping documents and take pictures. Please make sure that the "handheld" does not say "REINE QUITTUNG". After that, please contact with our customer service.


As a private person you have a 14-day right of return.

For products that can be shipped by parcel, we will bear the cost. For products over 31.5 kg, the return shipping costs are your responsibility.


In general, you have the option of anchoring the safe yourself. Most safes are supplied with anchoring material and instructions. If you are unsure or if your insurance company requires professional installation, we recommend that the safe be fastened by our trained specialists.

If you order this service from us, the safe will be delivered and assembled/fixed by trained professionals.

It is important that the ground can withstand the weight of the safe and that there is a suitably firm base (concrete) for the installation.

We recommend anchoring a safe up to 1,000 kg.

This document confirms the professional installation of the safe and is often required by the insurance company.


Please contact our customer service, we will be happy to help you.

This depends on the defect of the safe. Please contact our customer service, we will be happy to help you.


Yes, please write us a short mail for this purpose. Your data will be deleted immediately.

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